Support

Our support goal is to ensure you realize timely and professional slotting expertise with your Slot3D™ investment. We offer three easy ways to gain access to our technical experts.

1. Click To Ask An Expert

You're one click away from gaining access to our slotting experts. Slot3D™ Professional has a "Click To Ask An Expert" button built directly into the program interface. If you get stuck on how to perform a task in the program or need an idea on a slotting strategy, simply click the button, type your question and one of our slotting experts will respond.

Why would a software company do this? It's simple. We want you to realize success with your slotting projects. This tool for support provides an option to address and correct slotting workflow bottlenecks you may encounter. The result is more time for you to analyze results and make informed decisions. In addition, it provides valuable feedback to our slotting design team on potential future enhancements for the product.

2. Client Support Center

This site is exclusive to Slot3D customers who are current with their annual subscription. It is a member only portal with value added benefits including tips and tricks, slotting strategies, software release updates and AutoCAD® equipment templates.

Once you've registered with the site one of our representatives will review your subscription status and activate your account so that you can log in.

3. Case Support Solutions

Slot3D Case Support provides you the assistance you need in a high-paced business world that does not allow for loss of productivity. Case Support allows quick access to highly skilled slotting experts.

Case Support is designed for organizations that require telephone support during normal business hours, Monday to Friday (8am - 5pm EST). Case Support is only $240 per case or 1 Service Credit for customers who are current with their Slot3D Subscription.

It's Easy!

1. Call 866-657-2600.
2. Provide a Technical Support Representative with your information.
3. A Support Case Number will be communicated to you by the Technical Support Representative.
4. Explain your support issue.
5. The Technical Support Representative will work with you to resolve the issue.
6. The credit card will only be charged once the case is completely resolved. If the support call is a result of an error created by the software then no charge will be applied.